FAQs

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Q: What are your operating hours?

A: Our Hacienda Heights, CA warehouse is open Monday thru Friday, 9:00am – 5:30pm PST, excluding national holidays.

Our Jessup, MD warehouse is open Monday thru Friday, 9:00am-5:30pm EST, excluding national holidays.


Q: What shipping services do you offer?

A: UPS, Fedex, Ontrac (CA only), and USPS.

Click Here for Shipping Maps

***Expedited shipping services are offered through UPS and Fedex. Please contact your Account Representative should you need expedited options.


Q: What are your same day shipping cut-off times?

A:    California Warehouse:

  • UPS, Fedex, USPS Orders: 2pm PST
  • Ontrac Orders: 1pm PST
  • Expedited Orders: 12pm PST

Maryland Warehouse:

  • UPS, Fedex: 12pm PST
  • USPS Orders: All USPS orders shipping from MD will ship next business day.
  • Expedited Orders: 12pm PST

Q: Do you offer Will Call?

A: For your convenience Green Project provides the following Will Call hours for local pick-ups

  • California Warehouse: 9:30am to 4:30pm PST
  • Maryland Warehouse: 9:30am-4:30pm EST

***To insure your items are processed in a timely manner please place your orders at least 2 hours prior to pick up, this is an estimated window for processing and could vary.


Q: Do you offer Delivery service?

A: All deliveries will be arranged according to our delivery schedule. Please contact your Account Representative for minimum delivery requirements and estimated delivery time.


Q: What is your return policy?
A: Green Project is proud to offer a hassle free return policy!
Please click here to download our Returns Merchandise Authorization (RMA) Form. Email the completed form back to your Account Representative and you will be issued a RMA # for reference.
Goods totaling $50 or more qualify for a call tag. If your returned goods total less than $50, please return the goods and RMA # to the following address: RMA Dept 15339 Don Julian Road Hacienda Heights, CA 91745

Q: Are all your products remanufactured?

A: No, we also offer compatible cartridges, please contact your Account Representative for more information.


Q: Do you offer private label/custom packaging?

A: Yes, we do! Please contact your Account Representative for more information on private label/custom packaging minimum order quantities and pricing.