FAQ
- Our Hacienda Heights, CA warehouse is open Monday thru Friday, 9:00am – 5:30pm PST, excluding national holidays.
- Our Jessup, MD warehouse is open Monday thru Friday, 9:00am – 5:30pm EST, excluding national holidays.
- UPS, Fedex, Ontrac (CA only), and USPS.
- Click Here for Shipping Map Times.
***Expedited shipping services are offered through UPS and Fedex. Please contact your Account Representative should you need expedited options.
California Warehouse:
- UPS, Fedex, USPS Orders: 2pm PST
- Ontrac Orders: 1pm PST
- Expedited Orders: 12pm PST
Maryland Warehouse:
- UPS, Fedex: 12pm PST
- USPS Orders: All USPS orders shipping from MD will ship next business day.
- Expedited Orders: 12pm PST
For your convenience Green Project provides the following Will Call hours for local pick-ups.
- California Warehouse: 9:30am – 4:30pm PST
- Maryland Warehouse: 9:30am – 4:30pm EST
***To insure your items are processed in a timely manner please place your orders at least 2 hours prior to pick up, this is an estimated window for processing and could vary.
All deliveries will be arranged according to our delivery schedule. Please contact your Account Representative for minimum delivery requirements and estimated delivery time.
- Green Project is proud to offer a hassle free return policy!
- Please click here to go to our RMA page.
- All RMA returns require Green Project RMA Request Form with RMA number or returns will not be accepted.
- Twelve month Warranty on products from date of sale, if past warranty period merchandise will be rejected.
- Item Code must be Green Project’s item code as found on price lists and invoices.
- Please mark RMA Number clearly on outside of return shipping box(es) or RMA process will be delayed.
- Any non Green Project item will be kept in warehouse for 5 working days before it is discarded. Customer must pay for shipping cost to ship it back non-GP stock.
- Green Project does not issue call tags to returns worth less than $50 and to international returns.
- All RMA items must be returned in original packages and/or in a secured package to avoid damaged. Any physical damaged due to careless packaging in shipping will be declined.
- A restocking fee of 15% will be applied to items ordered incorrectly. (items must be in original packaging)
- Replacements will be charged upon shipping. Credit will be issued to account upon receiving returned goods.
- Credit will be issued within 10 business days of receiving RMA.
- Return Address: Green Project, Inc. RMA Dept.15339 Don Julian Rd. Hacienda Heights, CA 91745
No, we also offer compatible cartridges, please contact your Account Representative for more information.
Yes, we do! Please contact your Account Representative for more information on private label/custom packaging minimum order quantities and pricing.